Returns & Refund Policy

At Boardgm, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, our returns and refund policy is here to guide you through the process and make things right.

Return Eligibility

Timeframe:
You may return items within 30 days of the delivery date for a refund or exchange.

Condition:
Items must be returned unused, unwashed, and in their original condition, with all tags and packaging intact. We reserve the right to refuse returns that don’t meet these conditions.

Non-Returnable Items:
Due to hygiene reasons, underwear and swimwear cannot be returned. Gift cards and sale items are also non-refundable.

How to Return an Item

Initiate a Return:
Contact our support team at contact@boardgm.com with your order number and the reason for your return.

Follow Return Instructions:
We will provide you with a return authorization along with detailed instructions on how to send your items back. A return label may be issued if applicable.

Shipping Your Return:
Package the item(s) securely in the original packaging, including all tags and accessories. Use the provided return label if available, and be sure to obtain a tracking number for your shipment.

Refund Process

Processing Time:
Once we receive and inspect your return, your refund will be processed within 5–7 business days and issued to your original payment method.

Shipping Costs:
Please note that original shipping charges are non-refundable. In most cases, the return shipping fee will be deducted from your refund unless the return is due to our error.

Exchanges

Requesting an Exchange:
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Stock Availability:
Exchanges are subject to product availability. If the item is unavailable, we will issue a refund instead.

Issues with Your Return

If you experience any issues—such as missing items, damaged products, or return delays—please reach out to us at contact@boardgm.com. We’re here to resolve your concerns quickly and efficiently.